For assistance with using SouthernTab.com, users should start by sending an email with a detailed description
of the problem or question using the "Contct Us" page on SouthernTab.com.
Please include the following information when reporting a problem:
- User's name
- User's email address
- User's contact phone number
- The order number in question
- The name and address of the person creating the registration
- The name and address of the participant(s) associated with the registration
- What page the User was on when a problem was encountered
- Any error messages that were displayed
- What type of web browser was being used (e.g. "Internet Explorer 9" or "Firefox 3.5.5" or "Droid Razr Phone")
A representative from Southern Tab will respond to your email within 2 business days.
SouthernTab.com invests a lot of time, energy and resources into the quality of the cigars that are produced and sold. If you have a problem with something
you have purchased on SouthernTab.com, we will make every effort to ensure your complete satisfaction.
Please be aware that our tobacco products are made from tobacco grown and seasoned by farmers in different parts of the southern United States at different
times during the year. As such, size, texture, taste and burn may vary slightly, even among products purchased on the same shipment.
In general, SouthernTab.com does not issue refunds for tobacco products. In certain cases, account credit or replacement of damaged or defective tobacco
products can be arranged by contacting us within 10 days of receipt of your shipment.
For errors in shipping: Where incorrect items were shipped due to our error or the items were damaged in transit, items will be replaced at no additional
charge.
For individual cigars: Replacement of a damaged or defective cigar can be arranged provided less than half of the cigar has been consumed and customer
can provide evidence of specific damage or defect.
For boxes of 3 cigars: Replacement of any damaged or defective cigars can be arranged provided no more than one of the cigars have been consumed and customer
can provide evidence of specific damage or defect.
For boxes of 10 or more cigars: Replacement of any damaged or defective cigars can be arranged provided no more than two of the cigars have been consumed and customer
can provide evidence of specific damage or defect.
The following information must be provided in order to process an account credit or replacement:
- The last four digits of the credit card number.
- The order #.
- Specific information or evidence of damage or defect.
- Your name, phone number and shipping address.
Account credits and replacements will be processed within 10 business days of receipt of request.
